We are committed to delivering your orders quickly and securely.
Delivery Coverage
We currently ship within Malaysia and selected international destinations.
Processing Time
- Orders are processed within 1–3 business days (excluding weekends & public holidays).
- You will receive a confirmation email with tracking details once your order is shipped.
Shipping Duration
- West Malaysia: 2–5 business days.
- East Malaysia: 3–7 business days.
- International Orders: 7–21 business days (depending on destination and courier).
Shipping Fees
- Free shipping on orders above RM200 (Malaysia only).
- Standard shipping fees apply for orders below RM200.
- International shipping fees are calculated at checkout.
Delays
- Pretty Parcel is not responsible for courier delays, customs clearance, or unforeseen circumstances beyond our control.
Lost/Damaged Parcels
- If your order is lost or arrives damaged, please contact us immediately. We will work with the courier to resolve the issue.